Q: How do I place an order at Booster Gears?
A: Look for the product that you want to buy and click the ‘BUY NOW’ button. Fill in your delivery information, select shipping & payment method, click the “COMPLETE ORDER” button and we will process to deliver your order at the soonest possible time.
Q: Is Booster Gears safe and secured for online shopping?
A: Yes, we guaranteed 100% secure and safe shopping online. Your information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
Q: How much does the shipping cost?
A: It is free shipping if the total order cost is $50 or more. For a total order cost of less than $50, we charge $3.99 for orders shipped domestic and $5.99 for orders shipped to the rest of the world.
Q: What courier do you use in shipping?
A: We are using the most efficient courier to deliver your order worldwide such as UPS, USPS, DHL, FedEx, and other logistics companies.
Q: Where are my items coming from?
Most of our items are fulfilled and shipped from the United States, some of our other items are located in other countries such as Australia, Germany, United Kingdom, China, and Hongkong.
Q: How long should I wait for my products to arrive?
A: Order processing and fulfillment take 1-2 business days to leave the warehouse facility, then it takes 1-3 weeks to arrive the orders internationally (depending on the order’s destination).
You will receive a shipping confirmation e-mail and tracking number once your products are shipped.
Q: Can I expedite shipping on my order?
A: Currently, we do not offer expedited shipping. We process all orders very quickly.
Q: What mode of payments do you accept?
A: We offer our valued customers the following payment options: Paypal, Shop Pay, Google Pay, Elo, Facebook Pay, Apple Pay, and all major credit cards.
Q: How do I change my order?
A: Contact us immediately through email regarding all changes to your order.
Q: Can I cancel my order?
A: We can only process order cancellations for items that have not gone into the fulfillment and shipment process.
Please email us at firstname.lastname@example.org with your order details we will cancel your order and provide a full refund. Once an order has been fulfilled and shipped, we can no longer cancel your order.
Q: What is your return and exchange policy?
A: We can offer a replacement order free of charge, if there are any issues with the order, like manufacturing errors, wrong items, and such.
You may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
For more information, check our Return and Refund Policy.
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